Computer Repair and Network Support Services

Gary Helm
Technical Services Specialist
204 Hickory Oak Hollow
Cumming, GA 30040
Mon-Fri 9am-5pm
770-744-2084 Email Gary at GaryHelm.Net

COVID-19 Response
I continue monitoring and being aware of new developments and adjust proceedures and practices accordingly.
CDC State and County RECOMMENDATIONS


Voted Best in Forsyth County

Remote Support

Gary provides online remote support as well as curb side and on site services.

Safe, Secure and Easy Technical Support when you need it without monthly service fees.
Call me, I will be glad to help.

Get Help Now

Voted Best of Forsyth County

Computer Services

Voted 'Best of Forsyth County' 2018-2022
  • Computer Repair
  • Troubleshooting
  • Windows Repair
  • Slow Computer Tuneup
  • Old to New Computer Migration
  • Virus Removal
More Services


Networking

Web & Network Support

Voted 'Best of Forsyth County' 2018-2022
  • Web Design and Development
  • Home/Office, WiFi, LAN, Cloud
  • Internet Security
  • Router Configuration
  • Cat-5e/6 Connections
  • Email Server Support
More Services


Data Support

Data Services

Data services are more than getting files back
  • "Lost File" Recovery
  • File Transfer
  • Backup Systems
  • Data Recovery
More Services


Security Recommendations

In addition to Best Practices I am often ask about recommendations for Antivirus and VPN services.
There are many good brands and services out there. Some brands I like, some I do not care for.
With rare exceptions the one that works best for you is the one I recommend for you.

That said, there are two products I regularly recommend, regardless of my receiving an affiliate commission.


Malwarebytes

Malwarebytes is more than just an antivirus.
The Free Version detects and removes malware and spyware.
The Premium Version blocks ransomeware attacks and shields against malicious website activity, plus other security features not found in tradional antivirus software.

Malwarebytes is one of my go-to softwares when cleaning hard to find viruses and maleware off of computers.

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NordVPN

NordVPN is often listed as the best VPN service for 2022.
You can use it on up to six devices with one account.
It works on your laptop, phone, desktop and is Compatible with most operating systems and web browsers.

Do I use NordVPN?
Yes; we use it on our phones, computers, tablets and server.

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NordVPN


Canada Internet Outage

Gary Helm

Much of Canada ground to a halt because of one update.

The “internet” outage affected generally “everything”: cell phone service, 911 services, banking, ATMs, retail sales, transportation, medical services, hospitals, government services, cable television, access to the cloud, and yes “the internet.”

That includes logging onto your Microsoft account, your computer, being able to use your Microsoft Office 365, email, web sites, and the list goes on.

A (again notice “one”) single point of failure brought much of Canada to a halt - Friday and Saturday. It was caused by “a maintenance update on the core network” which then cascaded outward like a virus.

What if this had not been an accident and “tech support” had not been able to get things back up and running in 24 to 72 hours.

This outage illustrates how dependent we have become on “the internet.”
This outage also illustrates the need for “plan B”, what are we going to do when (not if) it occurs here. What is “the backup” plan.

You can’t buy groceries because the “cash registers” won’t work.
You can’t buy gas because the “cash register” won’t work.
Credit and debit cards won’t work because “the internet” is down.

There is an accident, but you can’t get 911 because your cell phone isn’t working - and 911 can’t answer because they don’t have internet either.

A single point of failure should not bring an entire country to a halt - rather than taking the time to test the update on a small scale, the company shoved the update out, system wide. Opps , that didn’t go well.