Computer Repair and Network Support Services

Gary Helm
Technical Services Specialist
204 Hickory Oak Hollow
Cumming, GA 30040
Mon-Fri 9am-5pm
770-744-2084 Email Gary at GaryHelm.Net

Voted Best in Forsyth County

Computer Services

Voted 'Best of Forsyth County' 2018-2021
  • Computer Repair
  • Troubleshooting
  • Windows 10 Repair
  • Slow Computer Tuneup
  • Old to New Computer Migration
  • Virus Removal
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Voted Best in Forsyth County

Remote Support

Gary provides online remote support, in addition to on site and drop off services,

Safe, Secure and Easy Technical Support when you need it without monthly service fees.
Call me, I will be glad to help.

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Networking

Network Support

Home and Office, WiFi, LAN, and Cloud
  • Internet Security
  • Router Configuration
  • Cat-5e/6 Connections
  • Email Server Support
  • Web Design and Development
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Data Support

Data Services

Data services are more than getting files back
  • "Lost File" Recovery
  • File Transfer
  • Backup Systems
  • Data Recovery
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Advertisement Old to New PC Migration

Old to New PC Migration

Transfer everything* from your old computer to your new computer.

You don't have to loose anything when you get a new computer.

* Learn More

Covid-19 Response

"Certain critical infrastructure industries have a special responsibility in these times to continue operations." ~CISA.gov

As an Essential Service Provider, I am following the guidelines set forth by the CISA, CDC, federal, state and local advisories in response to the COVID-19 pandemic, including but not limited to:

  • Appointments are available
  • Providing remote online support, repairs and services
  • Curbside Drop off and Pick up if remote access is not possible
  • Limited on-site services as the option of last resort and necessity*
  • Practicing social distance guidelines
  • Sanitizing surfaces
  • Practicing personal hygiene including use of mask and frequent washing hands

* I continue monitoring and being aware of new developments and adjust proceedures and practices accordingly.

Covid-19 Deferred Payment Options

If your financial situation has been affected by the Covid-19 closures, I want to work with you until things get better.

On an as need basis, I am offering deferred payment options in order to get your computer or Internet problems solved.


 

Tech Scams

IT Support

On a regular basis I receive phone calls from clients saying they have received a phone call from someone claiming the clients computer is having a problem.

With no exception these phone calls are scams.

  • How do you know if a tech support phone call is a scam?
  • What should you do when you get a tech support phone call?
  • And, if you let the tech support caller look at your computer, what should you do?

The Federal Trade Commission has an excelent article describing Tech Support Scams, and what to do when you get one. Visit and read the FTC's article at https://www.consumer.ftc.gov/articles/0346-tech-support-scams or click on the link FTC.gov on Tech Support Scams

Professional scammers are very good at getting your money. But scammers have been using the same basic script for decades, and they are easy to spot. When I hear a person say they or someone "received a phone call", I know the person has been dealing with a scammer and from that point I can describe the conversation, what the so-called tech support person did, and how much they said it would cost.

One of my clients called and explained, his wife had "received a phone call."
He wanted to know if the phone call was legitimate.

He did not need to say anything other than "received a phone call" for me to know it was a scam.
Legitimate companies WILL NOT call you, unless they are a "managed service provider" (MSP) that you pay to to manage and monitor your system for you.

Another form of tech support scam comes in the form of a popup on your computer screen, or may cover the entire screen.
The warning will tell you there is a problem with your computer but instead of calling you, you will be instructed to call a phone number to receive tech support.

Yes, this is another type of scam.
Do Not call the number! If they installed this malware on your computer, you do not want to call them to provide tech support.

Call a reputatable tech support (such as myself) to check your computer, and as needed clean malware from your computer.

Sometimes correcting this problem is a simple matter of cleaning the web browser. At other times this scam may also be a sign of additional malware is installed and hiding in your computer.

There are legitimate uses of remote access, and remote monitoring of computers. Just be sure who you are dealing with.

Best wishes and safe surfing, Gary.


Linux

The Alternative to Windows (and Mac), and its free

IT Support

I have used and worked on Microsoft Windows since 1994. I have dealt with crashes, viruses, patches and numerous version upgrades, and the cost of software.

Then about ten years ago I installed Linux on an old computer that Windows would no longer work on. I've been hooked ever since.

Linux has become much more user friendly than it was years ago. It is stable; I hardly ever have any problem with it. It is secure; hardly any viruses infect it, and it is almost hack-proof.

There was a time when using Linux was not as user friendly, and the extent of basic software was limited. But not now, almost any software has a version made for Linux.

I still use Windows, occassionally, but my computer of choice that I use constantly runs Linux.

Finding a computer in the US with Linux already installed is rare; most new computers with Linux pre-installed are made in Europe. Most new computers in the US that do come with Linux pre-installed are not cheap.

However, if you have an old computer or buy a new computer without Linux, you can probably install Linux on it. Every Linux I have ever had was installed on an old computer that was to old or small to run Windows.

In some cases you can even try out Linux without installing it on a computer, by using what is known as a "live version". A "live version" runs the computer using a small thumb drive or CD/DVD without changing anything in the computer.

If you are a gamer (which I am not) you probably want to avoid Linux. From what I hear, while some games can be played on Linux.... some can't and some just don't work as well.

For everything else, Linux pretty-much has everything a general computer user will need - plus almost everything is free.

I still use and work on Windows, but three things I like most about Linux over Windows are its stability, its security, and I can do everything I want to do on my Linux.