Recently, one of the most common brower hijackers I hear about takes over the screen and warns the computer user that there is a problem with the computer and to call an 800#.
Do not call the 800#. The "popup" taking over the scrren is a scam.
Here is how to close the popup and remove the scam.
1. Close the warning covering the screen
Press three keys at the same time CTRL SHIFT ESC
Task Manager will popup. You will see a web browser listed (for example Google Chrome, Firefox, Edge, Internet Explorer)
Right click on the web browser listed, and select End Task. The popup covering the screen will close.
2. Clean the web browser. Open the web browser the popup was using and clear the history.
How do you know if you have a browser hijacker?
Your computer has endless popups, and you can't
get rid of them.
Your browser (Internet Explorer, Firefox,
Chrome) goes places you don't want to go
You tell your browser to go somewhere and it
goes somewhere else.
Your "Home Page" has changed and you didn't do
New "toolbars" or links have been added and you
don't know where they came from.
Your computer is terribly slow, and your
antivirus can't find anything wrong with it.
You, and possibly others, have tried to get rid
of them but they keep coming back.
Removing a hijacker can be very tedious and labor
1. uninstall any hijacker related software
2. edit the registry [dangerous without proper
3. delete associated files and folders[also
4. clean the computer of any remaining
5. reconfigure the settings in your browser.
That's all there is to it.
I have successfully removed numerous browser hijackers from various
computers, and have learned how to remove them more quickly and
Contact me to schedule an appointment to reclaim
your computer from hijackers.