Welcome to my Remote Support Center

If it doesn't require a screwdriver, it can probably be done remotely

Most technical support services can be done remotely.
To list only a few things that can be done remotely:
  • Troubleshoot Computer Problems
  • Install or Update software
  • Connect Printers
  • Remove Viruses and other Malware
  • Setup Email
  • Cleanup and Optimize Computer
  • Configure Routers and WiFi Systems
  • Migrate everything from an old computer to a new computer
For more information read: Is Remote Support Right for You?

Remote Technical Support

Remote Support
Click Here to start your On Demand Remote Support session.

I use zohoassist ZohoAssist to provide secure, professional, user friendly remote access services.
Here is how my Remote Service works:
  • You are in control
  • Contact Gary for Your Unique Session ID
  • You can show me exactly what the problem is.
  • You can watch, or collaborate in everything being done.
  • You can end the session at anytime by clicking the "End Session" button.
  • You can pay for services through PayPal after the work is complete.
For those needing Unattended Access or Remote Monitoring. Remote Management Services are available.

Online payments can be made through PayPal


You don't have to have a PayPal account.
You can use PayPal to securely process credit/debit card payments.

Help Desk Support Portal

Client Support Portal
Click here for Help, Support, Advice, Guidance or Assistance
This help desk is powered by Spiceworks Client Support Portal. We do not use any personal information you add to your ticket(s). We use your personal information in order to provide the help desk services.
This portal allows you to create and manage your support request ticket.
  • Sign in using your email address
  • You will receive an email providing you a link to submit your request.
  • Click on the link in the email to open the portal and request assistance, or check the progress on your request.
I will respond to your request as soon as possible.

Services Include:

  • On Demand Remote Support Services where you can receive online support over the Internet.
  • Unattended Remote Access
    Some persons find it helpful to have work done when they are not at their computer. Using a special software, all the client has to is call and say, I need my computer checked.
  • You can contact me by phone or email for your Session ID:
    770-744-2084 Email Gary at GaryHelm.Net
    Gary Helm, Technical Services Specialist
    204 Hickory Oak Hollow Cumming GA 30040
    Monday-Friday 8am-6pm
  • or use the Help Desk Support Portal to submit a Help Desk support ticket on SpiceWorks.
I look forward to helping you with your technical support needs in the best ways possible: on site, online remote, or drop off / pick up.

Remote Management Services

  • Unattended Remote Access
    Some persons find it helpful to have work done when they are not at their computer. Using a special software, all the client has to is call and say, I need my computer checked.
  • Remote Monitoring and Management (RMM)
    Remote Monitoring and Management is proactive and in many cases able to locate and correct problems before you know there is a problem.
    If there is a problem that can't be corrected remotely, we will schedule a visit to your location and take care of the problem for you.